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Privacy Policy
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OSOCIAL.AU -- PRIVACY POLICY
Last updated: August 2026
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This Privacy Policy explains how oSocial (osocial.au) collects, uses, stores and discloses your personal information. oSocial is a service of Owl Web (ABN 74 611 540 772), part of the Owl Web Online Services group (owlweb.com.au, owlweb.net.au), based in New South Wales, Australia.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take your privacy seriously and handle your personal information with care.
If you have any questions about this policy, contact us at:
Email: support@owlweb.com.au
Website: osocial.au
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1. WHO WE ARE
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oSocial is operated by Owl Web, ABN 74 611 540 772, New South Wales, Australia. References to "we", "us" or "our" in this policy refer to Owl Web and the oSocial service. References to "you" refer to any person who accesses or uses the oSocial platform.
oSocial forms part of the Owl Web Online Services group alongside owlweb.com.au and owlweb.net.au. Where group services are involved in processing your data, this policy applies. Each Owl Web group service may also maintain its own supplementary privacy notice.
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2. INFORMATION WE COLLECT
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We collect personal information that is necessary to provide the oSocial service. This may include:
ACCOUNT AND IDENTITY INFORMATION
- Your name
- Email address
- Username and password
- Profile information you choose to provide (such as a bio, photo or location)
USAGE AND ACTIVITY DATA
- Content you create, post, share or interact with on oSocial
- Actions you take on the platform (such as follows, likes or comments)
- Device information (browser type, operating system, IP address)
- Log data and access times
COMMUNICATIONS
- Messages you send to us for support or enquiries
- Feedback you submit
BILLING AND PAYMENT INFORMATION (if applicable)
- Where oSocial offers paid features, billing details are collected. Payment card data is processed by a third-party payment provider and is not stored by us directly.
We only collect information that is reasonably necessary for our functions and activities. Where practical, we will tell you if providing certain information is optional and what the consequences are of not providing it.
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3. HOW WE USE YOUR INFORMATION
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We use your personal information to:
- Create and manage your oSocial account
- Provide, operate and improve the oSocial platform and its features
- Respond to your support requests and communications
- Send you transactional communications (account notices, billing receipts, security alerts)
- Send you marketing communications about oSocial or related Owl Web group services, where you have consented or where permitted under applicable law
- Monitor platform safety, detect misuse and enforce our Terms of Use
- Comply with our legal obligations
- Analyse usage patterns to improve user experience
We do not use your personal information for purposes that are incompatible with the reason it was collected, unless we have your consent or are otherwise permitted by law.
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4. DISCLOSURE OF YOUR INFORMATION
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We do not sell your personal information.
We may disclose your personal information to:
- Employees, contractors and agents of Owl Web and the Owl Web Online Services group who need access to provide the oSocial service
- Trusted third-party service providers who assist us in operating the platform (such as cloud hosting, analytics, payment processing and email delivery providers), under appropriate confidentiality and data handling obligations
- Other Owl Web group services (owlweb.com.au, owlweb.net.au) where necessary to provide integrated services or for administrative purposes
- Law enforcement, regulators or courts where required or authorised by Australian law
- A successor entity in the event of a merger, acquisition or sale of assets, subject to confidentiality obligations
Where we disclose your information to overseas recipients (for example, cloud infrastructure providers located outside Australia), we take reasonable steps to ensure those recipients handle your information in accordance with the APPs or a comparable standard of protection.
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5. COOKIES AND TRACKING
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oSocial uses cookies and similar technologies to operate the platform, remember your preferences and analyse usage. Types of cookies used may include:
- Essential cookies required for the platform to function
- Analytics cookies to help us understand how the platform is used
- Preference cookies to remember settings you have chosen
You may disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use the platform.
We do not use your data for third-party advertising targeting.
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6. USER-GENERATED CONTENT
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Content you post publicly on oSocial (such as posts, comments or profile information) is visible to other users and may be accessible to the public depending on your privacy settings. You are responsible for the content you publish and for ensuring it does not contain personal information about others without their consent.
You retain ownership of the content you create. By posting content on oSocial, you grant us a non-exclusive, royalty-free licence to display and distribute that content as part of providing the platform, consistent with your privacy settings.
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7. YOUR PRIVACY SETTINGS
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oSocial provides account and privacy settings that allow you to control who can see your profile and content. You are responsible for reviewing and configuring these settings to suit your preferences. We are not responsible for content you choose to make publicly visible.
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8. DATA RETENTION
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We retain your personal information for as long as your account is active and for a reasonable period afterwards to allow for account recovery, dispute resolution and legal compliance. Specific retention periods include:
- Account and profile data: retained while your account is active and for up to 3 years after closure
- Payment and financial records: retained for 5 to 7 years as required by Australian tax and financial law
- Support communications: retained for up to 3 years
- Analytics data: retained for up to 2 years
- Marketing preferences: retained until you unsubscribe or request deletion
When data is no longer required, we take reasonable steps to destroy or de-identify it securely. Note that some financial and legal records cannot be deleted on request due to our legal obligations -- we will tell you if this applies to your request.
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9. SECURITY
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We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:
- SSL/TLS encrypted data transmission
- Password-protected and access-controlled systems
- Role-based access for staff and contractors
- Trusted cloud hosting infrastructure
- Regular security monitoring and updates
No online service is completely secure. If you have concerns about the security of your information, contact us at support@owlweb.com.au.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).
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10. YOUR RIGHTS UNDER THE AUSTRALIAN PRIVACY ACT
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Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:
ACCESS
Request access to the personal information we hold about you. We will respond within 30 days. We will not charge a fee for making the request, though we may charge a reasonable fee for providing access in some circumstances.
CORRECTION
Request that we correct personal information you believe is inaccurate, incomplete or out of date. We will take reasonable steps to correct it or note your request on the record if we disagree.
COMPLAINTS
Lodge a complaint if you believe we have mishandled your personal information. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the OAIC:
Website: oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
To exercise any of these rights, contact us at support@owlweb.com.au.
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11. MARKETING COMMUNICATIONS
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We may send you promotional communications about oSocial and related Owl Web group services on the basis of your consent or, for existing users, our legitimate interest in keeping you informed.
You can unsubscribe at any time by:
- Using the unsubscribe link in any marketing email, or
- Contacting us at support@owlweb.com.au
Unsubscribing from marketing does not affect transactional communications such as billing receipts, security notices or account-related updates.
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12. CHILDREN'S PRIVACY
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oSocial is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected a child's information, contact us at support@owlweb.com.au and we will promptly delete it.
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13. THIRD-PARTY LINKS
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oSocial may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.
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14. CHANGES TO THIS POLICY
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page.
For significant changes, we will notify you by email where possible.
Continued use of oSocial after an update constitutes acceptance of the revised policy.
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15. CONTACT US
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oSocial -- an Owl Web Online Services product
ABN: 74 611 540 772
New South Wales, Australia
Email: support@owlweb.com.au
Website: osocial.au